Cruse Bereavement Care supports people affected by bereavement. They used their 10th Birthday award of £2,000 to train 15 volunteers to provide counselling support over the telephone.
This means that people who might have difficulty travelling to a counselling session, such as people living in rural communities or those with ill-health or a disability, can now access Cruse’s specialist counselling over the phone from their homes.
One of the volunteers, Rosemary Palmer, described the difference the training has made. She said: “I have for the past seven years only delivered support face to face and have to admit to being a bit nervous about telephone training.
“This training has given me the confidence and enthusiasm to take on a telephone support client. I now realise through the practical element of the course that visual clues can be a distraction from the words. I now know that I can learn to listen more to the voice to know what the client is saying, rather than the visual clues that I am interpreting.
“I am enthused to be helping more clients to find a way to access our services, that may have been previously excluded, be that by access restrictions or to rural location.”
In this short film, Linda Nixon talks about the support and friendship she has found through ‘Beyond Words’, a Big Lottery funded project that Cruse runs for older people affected by bereavement.
For more of Linda’s story go to this blog: https://bigblognorthernireland.org.uk/2015/09/09/linda-nixon-ambassador-for-cruse-bereavement-care-ni/